APPOINTMENT DEPOSIT & CANCELLATION POLICY
To ensure we are making the most of our time at Mint Clinic we require a 25% deposit to be paid when booking and rebooking to secure your appointment.
If you are unable to attend your appointment we understand that special circumstances are unavoidable and a cancellation of your appointment may be necessary. If you find yourself unable to keep an appointment, we kindly request 24 hours’ notice. This courtesy enables us to schedule another client in this time. If 24 hours notice isn’t given your deposit will be lost. If you simply do not show up, you will incur a fee equivalent to 100% of the booked appointment.
Please ensure you are on time for your appointment as a courtesy to the client that follows. If you are more than 10 minutes late, we cannot guarantee we will be able to complete your treatment for you. If your treatment is unable to be completed due to being late, the above cancellation policy will apply and deposit will be lost.
Any payment or deposit paid for your appointment is non-refundable and will be placed on an account with us. This is transferable and can be used for future appointments or product purchases.
As cancellations and ‘no shows’ have a significant impact on us, we need to enforce our cancellation policy and trust you understand our need to do so.
Feel free to give us a call or fill in the form on our contact page if you have any questions regarding this policy.